About Louie Gravance

Mr. Louie Gravance is a customer service guru and former training designer for Walt Disney World in Orlando, Florida. After almost two decades with Disney, Louie was drafted by Bank of America and ING Financial to help re-think service in the investment industry. There, Louie became the first Disney University professor to successfully replicate and implement the Disney curriculum outside of Disney, bringing him national attention and a new career in speaking and consulting.

Louie’s fundamental message is that an excellent customer experience is built on excellent service. Excellent service means ALWAYS doing the right thing and treating people well, including our employees and coworkers.

Prior to working with Disney, Louie spent many years as a performer on stage, sitcoms, movies, and 35 national television commercials. We’re grateful to have him join us via Zoom to help our members and colleagues explore ways of continually and constantly creating “Wow moments” for our clients, customers, and co-workers.